Exchanges & Returns


Wrong Fit

Shades almost fit? Did you know our frames contain a steel skeleton that can be shaped to your face using a frame warmer? Most local opticians will fit your frames to your face for free.


Free Returns

Breakups are tough, so we'll make this as quick as painless as possible by sending you a free return shipping label. If you wish to make a return under our Refund Policy please email info@keepitverde.com with your 1) order number and 2) reason for return so we can send you a shipping label. 


Refund Policy

Returns must be requested within 30 days and your shades must be in their original condition, including the case and microfiber cloth. Only regular priced items may be refunded, sale items are final.


Refunds

We'll verify you returned everything and it's unused before processing a refund. The refund will be credited within 5-10 business days from when we receive the package. The reason it takes this long is because once you receive refund confirmation from us, your bank needs to process the refund on their end.


Late or missing refunds

If you haven’t received a refund within 5-10 business days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@keepitverde.com


Exchanges

Please return your sunglasses using the instructions above and purchase another pair online. Email info@keepitverde.com with any questions.


Make A Return

If you wish to make a return under our Refund Policy (listed above) please email info@keepitverde.com with your order number and reason for return so we can send you a shipping label. 


Questions

Contact info@keepitverde.com with any questions.